Privacy Policy

HD Pet Care respects consumer privacy and works to safeguard your personal information. We are dedicated to providing you with the superior customer experience that you know and expect from HD Pet Care. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner.

For any privacy questions related to our website (“Site”), please contact:

HD Pet Care Co. 
PO Box 3705
Gilbert, AZ 85299
1-480-565-7877

We are dedicated to honoring and respecting your individual privacy and provide our privacy policies below:

INFORMATION WE COLLECT

We collect the information that you provide us when you visit our website or contact our customer service center to purchase, return, or exchange a product, schedule a service and in addition, if you participate in any contest or survey. The type of information we may collect includes but is not limited to the following: name, mailing address, email information, telephone number, pet information, information volunteered by the consumer (such as survey information and/or site registrations). Payment information may also be collected at times of purchase.

PERSONAL INFORMATION

Your personal information (including your email address) will be used only by HD Pet Care to notify you of your order/service status and when important notifications are pending regarding your account or order/service. If you purchase online from HD Pet Care, we will use your personal information for the purpose of sending you the items you purchased.

We do not sell, trade, or otherwise render nor transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as our partners agree to keep this information confidential. We may also release your information when required to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. With your permission, we may occasionally send you notices of promotions or special offers. If for any reason you do not want to receive HD Pet Care promotions or special offers, you may easily unsubscribe by clicking the link found in the footer of any e-mail that you may receive from us.

SECURE SHOPPING

You can shop at HD Pet Care with confidence. We have partnered with Symantec by Norton Security to bring you a bank-encrypted secure shopping and online scheduling experience.

Previous to Symantec by Norton Security, we partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit card payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS). For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy https://www.authorize.net/company/privacy/.

COOKIES

If you use our online ‘Shop’ or ‘Schedule” page on our Website, we’ll use “cookies” to help us identify you, our valued client. A cookie is a small file created on your computer that helps us track items placed in your shopping cart. No personal information is stored in your cookie. If you choose to disable your cookies, we will not be able to track your purchases and could make it difficult for us to pass along order information to you.

HD Pet Care uses www.google.com/analytics/‎ to collect and analyze traffic on our site. This information helps us understand customer interests and helps us improve our website. When you visit our site, Google looks at the pages that you look at, and a short text file called a cookie, is downloaded to your computer. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. Google Analytics does not collect any personal information about our website users. Read the Google Analytics privacy document for more details. Depending on the browser that you use, you can set your preferences to block/refuse cookies, and/or notify you before they are placed.

CHILDREN

HD Pet Care’s Websites are not directed at children under the age of 13. Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly solicit or request personal information from anyone under the age of 13 without requiring parental consent. Our Terms of Use specifically prohibit anyone using our Websites from submitting any personally identifiable information about persons under 13 years of age. Any person who provides their personal information to HD Pet Care through the Websites represents that they are 13 years of age or older.

COMMUNICATIONS VENUES

Please note that any information you post using communication services such as bulletin boards, calendars, forums, review sites and other message or communication facilities designed to enable you to communicate with others may be available to all persons accessing such communication services. The information you share may be read, collected or used by others for any purpose, including sending you unsolicited messages. HD Pet Care is not responsible for any information you elect to submit in these Communications Venues or the use of such information. If you do not wish for your personal information to be posted or distributed in this manner, do not participate in the Communications Venues.

DATA NOT COLLECTED ON THIS SITE

HD Pet Care may include links to other websites. You should consult the respective privacy policies of these third-party sites. This Privacy Policy does not apply to, and we cannot control the activities of such other websites.

CHANGES IN PRIVACY POLICY

If we change the terms within our privacy policy, we will notify our users by posting such policy changes to this page.


EFFECTIVE DATE: SEPTEMBER 1, 2015 VERSION: (1A2.6)